Reception Operations and Services( Skills program. 3 Weeks)

Year	2011
Month	March
Week	1
Date	Place	Type of activity
DAY 1	Reception	Telephone; Radio; check in list; Bookings; Authorization
DAY2	Reception	Recons; Telephone; Radio; PIT check; Key check.
DAY3	Reception	Telephone; radio; bookings; Key check.
DAY4	Reception	Printed programs; worked with guests; check outs; Key check; folded envelopes.
DAY5	Reception	Float; checked in guest; worked on check in system; Cash up.
DAY6	Reception	Handled guests;bookings; payments; checked out.
DAY7	Reception	Folded envelopes; telephone; radio; bookings; payments; cash up.
Summary of experience gained:
Learned how the reception setup works at Sondela, and what the reason is that Sondela has a reception. Can check guests in and out, make bookings for them, do payments, can do key check, PIT check. Knows how to print the arrivals list, and how to make photo copies.

Year	2011
Month	March
Week	2
Date	Place	Type of activity
DAY 1	Reception	Check outs of guests; Key check; folded envelopes.
DAY2	Reception	Checked in guests; bookings; payments; radio; telephone; cash up.
DAY3	Reception	SICK LEAVE
DAY4	Reception	SICK LEAVE
DAY5	Reception	Folded envelopes; telephone; radio.
DAY6	Reception	WEEKEND OFF
DAY7	Reception	WEEKEND OFF
Summary of experience gained:
Can work better with guests, feel more comfortable to talk and deal with guests. I can give directions better to guest and also know prices of activities off by heart.

Year	2011
Month	March
Week	3
Date	Place	Type of activity
DAY 1	Reception	DAY OFF
DAY2	Reception	Radio; bookings; cash up.
DAY3	Reception	Folded envelopes; check ins; key check; cash up.
DAY4	Reception	Radio; telephone; switch board.
DAY5	Reception	Check ins; bookings; radio; telephone.
DAY6	Reception	Float; radio; telephone; cash up.
DAY7	Reception	Typed Evaluation forms complaint/comments into system. Radio; telephone.
Summary of experience gained:
Will be able to handle guests on my own, will be able to direct and inform guests when they ask a question in person or via telephone. Reception’s the heart of a resort, nature reserve. Because that’s where most of the money and organization takes place.

First skills course: SSB - (Sondela-Share-Block)

SSB

Year:	2011
Month:	February
Week:	1
Date:	Place	Type of activity
Day 1: 21 Feb	Chalets	·       Maintenance ·       Fixed light bulbs ·       Fixed doors ·       Fixed microwave
Day 2: 22 Feb	Maintenance	·       Cleaned fire place ·       Fixed vacuum cleaner ·       Learned cleaning materials
Day 3: 23 Feb	Maintenance	·       Cleaned toilets ·       Delivered laundry bags ·       Packed braai packs
Day 4: 24 Feb	Chalets	·       Spring cleaned chalets. ·       Cleaned Adreano Piccinini’s house
Day 5: 25 Feb	Chalets	Dust chalets.
Day 6: 26 Feb	Chalets	Serviced chalets
Day 7: 27 Feb	Chalets	Spring cleaned chalets

Year:	2011
Month:	February/March
Week:	2
Date:	Place	Type of activity
Day 1: 28 Feb.	Chalets	Dust &spring cleaned chalets.
Day 2: 1 March	Theory	Customer care
Day 3:  2 March	Chalet(customer care)	Special request cleaning of chalets.
Day 4: 3 March	Office	Repacked& rearranged office.
Day 5: 4 March	Test Deliveries	·       Wrote a test about health& safety. ·       Deliveries
Day 6: 5March	Maintenance	·       Fixed taps. ·       Laundry collection ·       Cleaned class room.
Day 7: 6 March	Delivery	·       Blue bags(laundry) ·       Packed wood bags. ·       Customer care ·       Cleaned class room.

Wildlife Centre

My first weekend on duty at Sondela.

05/02/11-06/02/11

I started On Saturday morning at 07:30 at the wildlife centre.
I met the management and learned how everything worked like:

1. Where the different foods for the animals gets prepared.
2. How to measure the meat on a scale etc. 

I slaughterd a warthog who's meat where given to the lions and the cheetah Trigger.
Rearanged the freezer where all the stock like:

• Whole chickens
• Pork meat
• Chicks.

Are kept cool

I also cleaned cages and fed the:

• Lions
• Owl's
• Avory
• Genet cage
• Caricol 
• Mongoose
• Servel 
• Jacob (the wildebeest)
• Clover (the Nyala)

I also fed Peanut and Matilda  wich is the two giraffes at the centre.

After lunch I helped packed the Nyala treats that gets sold to guest that they can feed to the Nyala and kudu etc.
 I also plucked a Vulturine-Guinea fowl feathers to make a toy with the feathers for the servels.

The most fun part for me at the wildlife centre was; when I played with Dobby the bushbaby and to see how acrobatic such a small animal can be.

Also another thing you have to remember is that no matter where you are working at the wildlife centre,there are wild animals around you. So try to be alerted at all times and never turn your back at an animal,as it is still a wild animal and no matter how tame the animals are they can still injure you.

I love working at the Wildlife Centre and want to learn more and more everytime I get the chance in every department that im in.