Reception Operations and Services( Skills program. 3 Weeks)

Year	2011
Month	March
Week	1
Date	Place	Type of activity
DAY 1	Reception	Telephone; Radio; check in list; Bookings; Authorization
DAY2	Reception	Recons; Telephone; Radio; PIT check; Key check.
DAY3	Reception	Telephone; radio; bookings; Key check.
DAY4	Reception	Printed programs; worked with guests; check outs; Key check; folded envelopes.
DAY5	Reception	Float; checked in guest; worked on check in system; Cash up.
DAY6	Reception	Handled guests;bookings; payments; checked out.
DAY7	Reception	Folded envelopes; telephone; radio; bookings; payments; cash up.
Summary of experience gained:
Learned how the reception setup works at Sondela, and what the reason is that Sondela has a reception. Can check guests in and out, make bookings for them, do payments, can do key check, PIT check. Knows how to print the arrivals list, and how to make photo copies.

Year	2011
Month	March
Week	2
Date	Place	Type of activity
DAY 1	Reception	Check outs of guests; Key check; folded envelopes.
DAY2	Reception	Checked in guests; bookings; payments; radio; telephone; cash up.
DAY3	Reception	SICK LEAVE
DAY4	Reception	SICK LEAVE
DAY5	Reception	Folded envelopes; telephone; radio.
DAY6	Reception	WEEKEND OFF
DAY7	Reception	WEEKEND OFF
Summary of experience gained:
Can work better with guests, feel more comfortable to talk and deal with guests. I can give directions better to guest and also know prices of activities off by heart.

Year	2011
Month	March
Week	3
Date	Place	Type of activity
DAY 1	Reception	DAY OFF
DAY2	Reception	Radio; bookings; cash up.
DAY3	Reception	Folded envelopes; check ins; key check; cash up.
DAY4	Reception	Radio; telephone; switch board.
DAY5	Reception	Check ins; bookings; radio; telephone.
DAY6	Reception	Float; radio; telephone; cash up.
DAY7	Reception	Typed Evaluation forms complaint/comments into system. Radio; telephone.
Summary of experience gained:
Will be able to handle guests on my own, will be able to direct and inform guests when they ask a question in person or via telephone. Reception’s the heart of a resort, nature reserve. Because that’s where most of the money and organization takes place.